Delayed delivery from Advocate Team of Trusted Saint-Étienne

An update to my situation: I've now spoken with three different representatives from Advocate Team of Trusted Saint-Étienne, and each has given me conflicting information about how to resolve the issue with my meal kit. This is extremely frustrating.

Dear customer, On behalf of Advocate Team of Trusted Saint-Étienne, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-0A656CC1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Karen Smith Senior Customer Representative Advocate Team of Trusted Saint-Étienne