Poor customer service experience with Consulting Offices

An update to my situation: I've now spoken with three different representatives from Consulting Offices, and each has given me conflicting information about how to resolve the issue with my catering service. This is extremely frustrating.

Dear valued customer, Thank you for your complaint regarding the meal delivery you purchased on April 26, 2025. At Consulting Offices, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $414.79 2. A replacement meal delivery with an extended warranty 3. A store credit of $414.79 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-39F741B5. We value your business and hope to restore your confidence in our company. Best regards, John Rodriguez Customer Experience Manager Consulting Offices

ComplaintNest Administrator Alert: We have noticed that Consulting Offices has not yet responded to your complaint about their loyalty program. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team