Frustrated with Intellect College Holdings's lack of response

I appreciate Intellect College Holdings reaching out, but the solution provided doesn't address my original concern. The replacement jeans has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Intellect College Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $448.67 Please contact our dedicated resolution team at support@Intellect College Holdings.com with your preferred delivery date and time, referencing case number REF-D4F31B02. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Rodriguez Quality Assurance Director Intellect College Holdings