Overcharged by SmartSchool International for service

After my initial complaint, SmartSchool International contacted me to troubleshoot the t-shirt. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at SmartSchool International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $53.46 Please contact our dedicated resolution team at support@SmartSchool International.com with your preferred delivery date and time, referencing case number REF-612B7F0D. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael King Customer Advocacy Director SmartSchool International