SysWeb refused to address issue

I want to acknowledge that SysWeb has attempted to resolve this issue. However, the solution they're offering (a $361.48 store credit) isn't adequate considering I paid $361.48 for a meal delivery that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our subscription box to our attention. We at SysWeb are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective subscription box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary subscription box accessory kit valued at $375.76 Please contact our dedicated resolution team at support@SysWeb.com with your preferred delivery date and time, referencing case number REF-2B2E7393. We truly value your business and appreciate the opportunity to make this right. Best regards, John Brown Executive Customer Care Director SysWeb