False promises made by Genius Lab representative

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Genius Lab. Can someone please provide an update?

Dear customer, I am reaching out regarding your recent complaint about our upgrade plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Relations Manager at Genius Lab, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $310.78 to your original payment method 2. Added a $310.78 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-E2CE14E8 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Patricia Garcia Client Relations Manager Genius Lab