Warranty claim denied by Outlet Inc Enterprises

The situation with Outlet Inc Enterprises has gotten worse. Now they're claiming I never purchased the customization service, despite me providing the receipt and reference number REF-FA14ACE7 multiple times.

Dear valued customer, Thank you for bringing this matter to our attention. We at Outlet Inc Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-FA14ACE7). One of our specialists from our Executive Customer Care will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Harris Account Manager Outlet Inc Enterprises Customer Relations

ComplaintNest Administrator Alert: We have noticed that Outlet Inc Enterprises has not yet responded to your complaint about their subscription plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team