Poor customer service experience with Expert Advisory Advisors

I've received an email from Alex Jones at Expert Advisory Advisors offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The meal delivery was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at Expert Advisory Advisors are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $128.20 Please contact our dedicated resolution team at support@Expert Advisory Advisors.com with your preferred delivery date and time, referencing case number REF-E4761631. We truly value your business and appreciate the opportunity to make this right. Best regards, Robert Harris Product Support Director Expert Advisory Advisors