Refund refused by Select Outlet Direct Enterprises

It's now been 7 days since my initial complaint, and Select Outlet Direct Enterprises still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.

Dear customer, On behalf of Select Outlet Direct Enterprises, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-AAA5EBEC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Walker Senior Customer Representative Select Outlet Direct Enterprises

ComplaintNest Administrator Note: We have reviewed this complaint against Select Outlet Direct Enterprises and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the handbag. ComplaintNest Support Team