Poor customer service experience with Health Associates

It's now been 12 days since my initial complaint, and Health Associates still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their delivery service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Health Associates take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-780261C4). One of our specialists from our Client Satisfaction will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Susan Hernandez Resolution Specialist Health Associates Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Health Associates that they are actively working to resolve your complaint. Their representative, Avery Johnson, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team