System crash after Nano Ventures product update

I'm adding this comment to provide additional information. The prepared meal from Nano Ventures not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for your complaint regarding the specialty food item you purchased on May 23, 2025. At Nano Ventures, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $122.27 2. A replacement specialty food item with an extended warranty 3. A store credit of $122.27 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-DE65A3FB. We value your business and hope to restore your confidence in our company. Best regards, Casey Robinson Customer Experience Manager Nano Ventures

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Nano Ventures of this issue through multiple channels. They have acknowledged receipt of this complaint on April 6, 2025 and have assigned it reference number REF-DE65A3FB in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team