Nano Ventures tech support failed to resolve issue

After speaking with William Davis from the Quality Assurance at Nano Ventures, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our specialty food item to our attention. We at Nano Ventures are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty food item 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty food item accessory kit valued at $81.68 Please contact our dedicated resolution team at support@Nano Ventures.com with your preferred delivery date and time, referencing case number REF-F1A70659. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Davis Quality Assurance Director Nano Ventures

ComplaintNest Administrator Update: We have received confirmation from Nano Ventures that they are actively working to resolve your complaint. Their representative, Charles Young, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team