Quality issues with Nano Ventures product

I appreciate Nano Ventures reaching out, but the solution provided doesn't address my original concern. The replacement restaurant order has the same defect as the original one I complained about.

Dear customer, On behalf of Nano Ventures, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-FC503229) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Jones Customer Satisfaction Coordinator Nano Ventures

ComplaintNest Administrator Alert: We have noticed that Nano Ventures has not yet responded to your complaint about their delivery service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team