Poor customer service experience with TechSys Pune

I've received an email from Jennifer Jones at TechSys Pune offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The specialty food item was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at TechSys Pune take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our prepared meal and have initiated an internal investigation (Reference: REF-8B1C998C). One of our specialists from our Quality Assurance will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Garcia Customer Experience Specialist TechSys Pune Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified TechSys Pune of this issue through multiple channels. They have acknowledged receipt of this complaint on April 27, 2025 and have assigned it reference number REF-8B1C998C in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team