Counsel & Counsel Niigata failed to honor their commitment

I appreciate Counsel & Counsel Niigata reaching out, but the solution provided doesn't address my original concern. The replacement grocery order has the same defect as the original one I complained about.

Dear customer, I am reaching out regarding your recent complaint about our priority service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Manager at Counsel & Counsel Niigata, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $99.71 to your original payment method 2. Added a $99.71 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-91A0AC7C for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Patricia Thompson Customer Service Manager Counsel & Counsel Niigata