Poor customer service experience with The Scholar Skills

It's now been 4 days since my initial complaint, and The Scholar Skills still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium membership.

Dear customer, On behalf of The Scholar Skills, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-B5581291) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David Martin Customer Satisfaction Coordinator The Scholar Skills