Intellect Center provided defective product

I'm adding this comment to provide additional information. The jacket from Intellect Center not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, I am reaching out regarding your recent complaint about our extended warranty. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Experience Manager at Intellect Center, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $77.91 to your original payment method 2. Added a $77.91 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-91E1FEA5 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Thomas White Client Experience Manager Intellect Center

ComplaintNest Administrator Note: We have reviewed this complaint against Intellect Center and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the fitness tracker. ComplaintNest Support Team