Frustrated with Learning Academy of Success Catania's lack of response

It's now been 12 days since my initial complaint, and Learning Academy of Success Catania still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their priority service.

Dear valued customer, Thank you for your complaint regarding the sweater you purchased on May 17, 2025. At Learning Academy of Success Catania, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $170.67 2. A replacement sweater with an extended warranty 3. A store credit of $170.67 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-DE4994A3. We value your business and hope to restore your confidence in our company. Best regards, Taylor Thomas Consumer Affairs Manager Learning Academy of Success Catania