False promises made by Abode of Classic Holdings representative

It's now been 7 days since my initial complaint, and Abode of Classic Holdings still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their technical support package.

Dear valued customer, Thank you for bringing your concerns about our kitchen knife set to our attention. We at Abode of Classic Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective kitchen knife set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary kitchen knife set accessory kit valued at $267.41 Please contact our dedicated resolution team at support@Abode of Classic Holdings.com with your preferred delivery date and time, referencing case number REF-6412FE12. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Lewis Customer Experience Director Abode of Classic Holdings

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Abode of Classic Holdings of this issue through multiple channels. They have acknowledged receipt of this complaint on April 20, 2025 and have assigned it reference number REF-6412FE12 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team