Habitat of Prestige Enterprises refused to address issue

I want to acknowledge that Habitat of Prestige Enterprises has attempted to resolve this issue. However, the solution they're offering (a $166.47 store credit) isn't adequate considering I paid $166.47 for a mattress that never worked properly.

Dear customer, On behalf of Habitat of Prestige Enterprises, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-61180D33) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Karen Garcia Senior Customer Representative Habitat of Prestige Enterprises