Frustrated with Habitat of Prestige Enterprises's lack of response

I've received an email from David Robinson at Habitat of Prestige Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The vacuum cleaner was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our professional setup. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Habitat of Prestige Enterprises, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $165.41 to your original payment method 2. Added a $165.41 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-B3095809 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Avery Williams Support Team Lead Habitat of Prestige Enterprises

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Habitat of Prestige Enterprises of this issue through multiple channels. They have acknowledged receipt of this complaint on April 26, 2025 and have assigned it reference number REF-B3095809 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team