Logic Studios Kobe failed to honor their commitment

After speaking with Patricia Brown from the Customer Service at Logic Studios Kobe, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our specialty food item to our attention. We at Logic Studios Kobe are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 21, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty food item 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty food item accessory kit valued at $10.75 Please contact our dedicated resolution team at support@Logic Studios Kobe.com with your preferred delivery date and time, referencing case number REF-2F380B99. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex King Support Operations Director Logic Studios Kobe