Logic Studios Kobe provided defective product
Complaint Details
I am writing regarding order #ORD-7616-JSK-8866 placed with Logic Studios Kobe on January 26, 1977. I paid $577.43 for equipment, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Alisha B. and other representatives have not been helpful in resolving this matter.
Comments (2)
Maynard Runte
May 07, 2025 05:37Just wanted to follow up on my complaint regarding Logic Studios Kobe. I haven't heard anything back yet, and the grocery order I purchased is still not working correctly. Any assistance would be greatly appreciated.
Admin User
May 11, 2025 05:37Dear valued customer, Thank you for your complaint regarding the organic produce box you purchased on April 3, 2025. At Logic Studios Kobe, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $277.75 2. A replacement organic produce box with an extended warranty 3. A store credit of $277.75 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A86AA57A. We value your business and hope to restore your confidence in our company. Best regards, Casey Harris Support Operations Manager Logic Studios Kobe
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