Quality issues with Campus of Leadership Holdings product

An update to my situation: I've now spoken with three different representatives from Campus of Leadership Holdings, and each has given me conflicting information about how to resolve the issue with my dress shirt. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Campus of Leadership Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 22, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $164.28 Please contact our dedicated resolution team at support@Campus of Leadership Holdings.com with your preferred delivery date and time, referencing case number REF-486D016E. We truly value your business and appreciate the opportunity to make this right. Best regards, William Williams Customer Success Director Campus of Leadership Holdings