Unresolved issue with Choice Community Sengkang product

I wanted to update this complaint to mention that a representative from Choice Community Sengkang called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, I am reaching out regarding your recent complaint about our repair service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Director of Customer Success at Choice Community Sengkang, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $200.65 to your original payment method 2. Added a $200.65 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-67A365A3 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jordan Wilson Director of Customer Success Choice Community Sengkang

ComplaintNest Administrator Update: We have received confirmation from Choice Community Sengkang that they are actively working to resolve your complaint. Their representative, Avery Thompson, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team