Frustrated with Goods & Zone's lack of response

I wanted to update this complaint to mention that a representative from Goods & Zone called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, On behalf of Goods & Zone, I would like to personally apologize for the inconvenience you've experienced with our delivery service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-673DE96B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Walker Customer Service Manager Goods & Zone

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Goods & Zone's dress shirt and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Goods & Zone and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team