Hidden fees discovered from MetaPulse Enterprises

I've received an email from Mary Lewis at MetaPulse Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The meal kit was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at MetaPulse Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $471.86 Please contact our dedicated resolution team at support@MetaPulse Enterprises.com with your preferred delivery date and time, referencing case number REF-D1E7B08B. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Davis Customer Advocacy Director MetaPulse Enterprises