Refund refused by The First Retail
Complaint Details
I have been a loyal customer of The First Retail for several years. However, my recent experience has been extremely disappointing. I ordered tool (order #ORD-8969-KDE-6573) on April 29, 1971, and have encountered received incorrect information. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Christine Stracke
May 01, 2025 05:20I wanted to update this complaint to mention that a representative from The First Retail called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Jaime Perales
May 21, 2025 05:27ComplaintNest Administrator Note: We have reviewed this complaint against The First Retail and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the winter coat. ComplaintNest Support Team
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Status Update
Status updateStatus changed to "Under Review"