Overcharged by Abode of Signature for service

Just wanted to follow up on my complaint regarding Abode of Signature. I haven't heard anything back yet, and the smart thermostat I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our air purifier to our attention. We at Abode of Signature are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective air purifier 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary air purifier accessory kit valued at $306.87 Please contact our dedicated resolution team at support@Abode of Signature.com with your preferred delivery date and time, referencing case number REF-28BBD522. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Thomas Customer Success Director Abode of Signature

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Abode of Signature of this issue through multiple channels. They have acknowledged receipt of this complaint on April 18, 2025 and have assigned it reference number REF-28BBD522 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team