Refund refused by Abode of Signature

Just wanted to follow up on my complaint regarding Abode of Signature. I haven't heard anything back yet, and the coffee maker I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Abode of Signature take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our vacuum cleaner and have initiated an internal investigation (Reference: REF-EED43ED9). One of our specialists from our Product Support will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Lee Senior Customer Representative Abode of Signature Customer Relations

ComplaintNest Administrator Alert: We have noticed that Abode of Signature has not yet responded to your complaint about their upgrade plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team