Refund refused by Consulting, Consulting & Services Corp.

After speaking with Jennifer Anderson from the Client Relations at Consulting, Consulting & Services Corp., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, I am reaching out regarding your recent complaint about our upgrade plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Experience Specialist at Consulting, Consulting & Services Corp., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $271.55 to your original payment method 2. Added a $271.55 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-3EA81662 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Karen Jackson Customer Experience Specialist Consulting, Consulting & Services Corp.