Unsatisfactory resolution from Spice Kitchens Ltd.
Complaint Details
I purchased a system from Spice Kitchens Ltd. on November 11, 1982. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Gwen V. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Lottie Nicolas
May 24, 2025 05:18I'm updating my complaint because Spice Kitchens Ltd. finally contacted me today. They've offered to replace the jacket, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Clement Doyle
May 23, 2025 05:25Dear valued customer, Thank you for bringing this matter to our attention. We at Spice Kitchens Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-BFAD2C17). One of our specialists from our Customer Retention will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Taylor Support Team Lead Spice Kitchens Ltd. Customer Relations
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