Misleading advertising by PrimeTrade Tampines

I appreciate PrimeTrade Tampines reaching out, but the solution provided doesn't address my original concern. The replacement fitness tracker has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at PrimeTrade Tampines are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $397.47 Please contact our dedicated resolution team at support@PrimeTrade Tampines.com with your preferred delivery date and time, referencing case number REF-FCBC95CC. We truly value your business and appreciate the opportunity to make this right. Best regards, Thomas Johnson Customer Advocacy Director PrimeTrade Tampines