Poor customer service experience with PrimeTrade Tampines

I want to acknowledge that PrimeTrade Tampines has attempted to resolve this issue. However, the solution they're offering (a $192.57 store credit) isn't adequate considering I paid $192.57 for a dress shirt that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at PrimeTrade Tampines are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $105.64 Please contact our dedicated resolution team at support@PrimeTrade Tampines.com with your preferred delivery date and time, referencing case number REF-62D75FB2. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Hernandez Customer Success Director PrimeTrade Tampines