Refund refused by Bites & Group
Complaint Details
On November 7, 2008, I signed up for Bites & Group's warranty service at their Feestshire, Tennessee location. I was told that the service would include equipment, but after paying $761.99, I discovered this wasn't the case. When I called to resolve this, Dandre A. was unhelpful and refused to address my concerns.
Comments (2)
Zena Hirthe
May 12, 2025 05:51I'm adding this comment to provide additional information. The jeans from Bites & Group not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Gabriela Pietsch
May 13, 2025 05:38Dear valued customer, Thank you for bringing this matter to our attention. We at Bites & Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-88CEEB04). One of our specialists from our Support Operations will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Hall Senior Support Specialist Bites & Group Customer Relations
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