Refund refused by Bites & Group
Complaint Details
On March 5, 2010, I signed up for Bites & Group's upgrade service at their Port Destineyburgh, Mississippi location. I was told that the service would include subscription, but after paying $949.8, I discovered this wasn't the case. When I called to resolve this, Lorna G. was unhelpful and refused to address my concerns.
Comments (2)
Fiona Effertz
May 25, 2025 05:29I've received an email from Alex Thomas at Bites & Group offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The handbag was clearly defective from the start.
Admin User (Original)
May 24, 2025 05:49Dear customer, On behalf of Bites & Group, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-E94A37C9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Hernandez Brand Representative Bites & Group
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