Medical records inaccuracies at The Essential Life Alliance

I want to acknowledge that The Essential Life Alliance has attempted to resolve this issue. However, the solution they're offering (a $90.14 store credit) isn't adequate considering I paid $90.14 for a wireless speaker that never worked properly.

Dear customer, I am reaching out regarding your recent complaint about our technical support package. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at The Essential Life Alliance, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $276.41 to your original payment method 2. Added a $276.41 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-5BCBB819 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Joseph Young Customer Advocacy Manager The Essential Life Alliance

ComplaintNest Administrator Note: We have reviewed this complaint against The Essential Life Alliance and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the wireless speaker. ComplaintNest Support Team