Delayed delivery from Urban Homes Gwangju

An update to my situation: I've now spoken with three different representatives from Urban Homes Gwangju, and each has given me conflicting information about how to resolve the issue with my smart thermostat. This is extremely frustrating.

Dear customer, I am reaching out regarding your recent complaint about our customer support plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Satisfaction Coordinator at Urban Homes Gwangju, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $35.40 to your original payment method 2. Added a $35.40 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-0A6FBEE9 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, David Thompson Customer Satisfaction Coordinator Urban Homes Gwangju