Consulting Associates, Associates Baltimore International refused to address issue

After my initial complaint, Consulting Associates, Associates Baltimore International contacted me to troubleshoot the specialty coffee. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Consulting Associates, Associates Baltimore International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our restaurant order and have initiated an internal investigation (Reference: REF-0D5CE8E9). One of our specialists from our Consumer Affairs will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Clark Support Team Lead Consulting Associates, Associates Baltimore International Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Consulting Associates, Associates Baltimore International's organic produce box and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Consulting Associates, Associates Baltimore International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team