Delayed delivery from Superior Space
Complaint Details
I am writing regarding order #ORD-1458-HWQ-7880 placed with Superior Space on February 3, 2014. I paid $544.72 for membership, but when it arrived, I discovered stopped working after two weeks. I've made numerous attempts to contact customer service, but Myrna D. and other representatives have not been helpful in resolving this matter.
Comments (2)
Garrett Lockman
Apr 26, 2025 05:34I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Superior Space has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customer support plan.
Margarita Kuhn
May 11, 2025 05:11Dear customer, On behalf of Superior Space, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-89A846F0) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Anderson Client Experience Manager Superior Space
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