Quality issues with Trend Spot product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Trend Spot has been much more responsive, though we still haven't reached a satisfactory resolution regarding their maintenance contract.

Dear valued customer, Thank you for your complaint regarding the sweater you purchased on May 19, 2025. At Trend Spot, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $331.45 2. A replacement sweater with an extended warranty 3. A store credit of $331.45 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-069BB990. We value your business and hope to restore your confidence in our company. Best regards, Taylor Smith Product Support Manager Trend Spot

ComplaintNest Administrator Update: We have received confirmation from Trend Spot that they are actively working to resolve your complaint. Their representative, Patricia Clark, has committed to contacting you within 14 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team