Billing dispute with Life Network

I've received an email from Elizabeth Thomas at Life Network offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The headphones was clearly defective from the start.

Dear customer, On behalf of Life Network, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-86654AA9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Anderson Customer Service Director Life Network

ComplaintNest Administrator Update: We have received confirmation from Life Network that they are actively working to resolve your complaint. Their representative, Elizabeth Allen, has committed to contacting you within 3 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team