Quality issues with WebCloud Computing product
Complaint Details
On August 18, 2016, I signed up for WebCloud Computing's troubleshooting service at their New Madie, California location. I was told that the service would include equipment, but after paying $32.81, I discovered this wasn't the case. When I called to resolve this, Tania R. was unhelpful and refused to address my concerns.
Comments (2)
Winfield Waelchi
May 19, 2025 05:39I appreciate WebCloud Computing reaching out, but the solution provided doesn't address my original concern. The replacement specialty coffee has the same defect as the original one I complained about.
Claudine Navarro
May 12, 2025 05:57Dear customer, On behalf of WebCloud Computing, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-61ADD4DF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Martinez Customer Advocacy Manager WebCloud Computing
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