False promises made by Law, Law & Chambers Enterprises representative

An update to my situation: I've now spoken with three different representatives from Law, Law & Chambers Enterprises, and each has given me conflicting information about how to resolve the issue with my restaurant order. This is extremely frustrating.

Dear customer, On behalf of Law, Law & Chambers Enterprises, I would like to personally apologize for the inconvenience you've experienced with our delivery service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-C156CEA0) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Lewis Customer Service Director Law, Law & Chambers Enterprises