Warranty claim denied by Law, Law & Chambers Enterprises

After speaking with Susan Jones from the Product Support at Law, Law & Chambers Enterprises, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Law, Law & Chambers Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our grocery order and have initiated an internal investigation (Reference: REF-08BDED4B). One of our specialists from our Technical Support will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Jones Client Experience Manager Law, Law & Chambers Enterprises Customer Relations