Frustrated with Premier Contractors & Sons Corp.'s lack of response
Complaint Details
I have been a loyal customer of Premier Contractors & Sons Corp. for several years. However, my recent experience has been extremely disappointing. I ordered device (order #ORD-7157-GNM-1704) on September 23, 2007, and have encountered couldn't access my account. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Ramona McGlynn
May 05, 2025 05:16I've received an email from Thomas Wilson at Premier Contractors & Sons Corp. offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The furniture set was clearly defective from the start.
Brenna Hilpert
May 21, 2025 06:05Dear valued customer, Thank you for bringing this matter to our attention. We at Premier Contractors & Sons Corp. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smart thermostat and have initiated an internal investigation (Reference: REF-0EC96BE3). One of our specialists from our Resolution Center will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Martin Account Manager Premier Contractors & Sons Corp. Customer Relations
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