Hidden fees discovered from Homes Development
Complaint Details
On November 23, 2013, I signed up for Homes Development's warranty service at their Port Wellingtonside, Virginia location. I was told that the service would include service, but after paying $695.59, I discovered this wasn't the case. When I called to resolve this, Billie O. was unhelpful and refused to address my concerns.
Comments (2)
Wendell Parker
May 05, 2025 06:05It's now been 2 days since my initial complaint, and Homes Development still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their consultation service.
Francisco Marco
May 15, 2025 05:51Dear customer, On behalf of Homes Development, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-A5B564F6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Lewis Account Manager Homes Development
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