Homes Development provided defective product
Complaint Details
On October 1, 2018, I signed up for Homes Development's repair service at their East Adolphus, Michigan location. I was told that the service would include platform, but after paying $977.14, I discovered this wasn't the case. When I called to resolve this, Ellen H. was unhelpful and refused to address my concerns.
Comments (2)
Vita Lueilwitz
May 26, 2025 06:07I'm updating my complaint because Homes Development finally contacted me today. They've offered to replace the mattress, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Daniel Menard
May 13, 2025 05:21Dear valued customer, Thank you for your complaint regarding the mattress you purchased on May 23, 2025. At Homes Development, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $389.73 2. A replacement mattress with an extended warranty 3. A store credit of $389.73 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-79F56E5E. We value your business and hope to restore your confidence in our company. Best regards, Linda Moore Consumer Affairs Manager Homes Development
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