Poor customer service experience with Virtual-Wave

An update to my situation: I've now spoken with three different representatives from Virtual-Wave, and each has given me conflicting information about how to resolve the issue with my prepared meal. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our prepared meal to our attention. We at Virtual-Wave are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective prepared meal 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary prepared meal accessory kit valued at $483.68 Please contact our dedicated resolution team at support@Virtual-Wave.com with your preferred delivery date and time, referencing case number REF-292795F5. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan King Quality Assurance Director Virtual-Wave

ComplaintNest Administrator Note: We have reviewed this complaint against Virtual-Wave and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the meal kit. ComplaintNest Support Team