Warranty claim denied by The Smart Scholars

I wanted to update this complaint to mention that a representative from The Smart Scholars called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at The Smart Scholars are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $243.88 Please contact our dedicated resolution team at support@The Smart Scholars.com with your preferred delivery date and time, referencing case number REF-77CF0096. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Allen Executive Customer Care Director The Smart Scholars